Subscriptions
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• As part of our new streamlined process, we now offer Sunday dispatch only. This means Auckland delivery is from Sunday Afternoon, and Waikato and Tauranga are from Monday Morning.
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• To ensure timely delivery of your subscription orders, please note that our new order cut-off time is every Monday prior at 6:00 PM.
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• If you start a subscription order after 6:01 PM Monday, your subscription will be set for the following Sunday dispatch.
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• Automatic charges are set to come out on every Sunday prior in the evenings to make the Sunday dispatch. This gives us Monday before 6:00 PM to resolve any charge errors, or order changes.
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• Once you log into your account on our website, you can manage your subscription orders, including swapping, removing, adding, or skipping orders. Please note that any changes need to be made before our order cut-off time (Monday at 6:00 PM).
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• If a charge fails, you will receive an email notification. Please contact us before the order cut-off time so we can re-apply the charge and confirm your order before the cut-off time (Monday 6:00 PM).
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• If a charge fail isn't resolved before the cut-off time (Monday 6:00 PM), we won't be able to complete your order for dispatch that Sunday.
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• If you need to change your subscription details, please email us at hello@forkit.nz
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• If you have any questions or difficulties managing your subscription, please email us at hello@forkit.nz
